Shipping policy

SHIPPING

Parallel Forged will make every effort to ship orders on time, but cannot guarantee shipping times or efficiencies once product leaves the facility. As such, all shipping times are communicated as estimates.

ALL product is shipped FOB Origin. Since the product pricing, except where exceptions are noted, includes all shipping charges, the purchaser assumes responsibility for the product title at shipment. Parallel Forged will act as the shipping agent to coordinate and communicate on behalf of the purchaser. A flat rate shipping estimate has been included in your wheel cost and are only applicable to the lower 48 states in the US. However, these shipping charges may be subject to additional review should the rates to your destination be other that the expected and pre-negotiated rates. In the event there are changes in the shipping charges for your product, you will be notified at the time of your order submission. Typical shipping rates depend on size, weight, location, and carrier. If any information provided by the purchaser is incorrect, and additional freight charges are applied by the carrier, the purchaser is solely responsible for those additional charges. All international shipping charges, including fees, insurance, taxes, duties, are handled by the purchaser. Returned shipments by the purchaser or their customs agent in a particular country, because of laws prohibiting items shipped, documentation, or other legal circumstances, the incurring charges, thereafter, are the responsibility of the purchaser. Parallel Forged is in no way responsible for any laws or changes to any laws prohibiting items that we sell from entering that country. We make assumption that the purchaser has accurately verified the governing laws of its country regarding import laws.

 

DAMAGED OF LOST SHIPMENTS

Parallel Forged requires all lost or damaged shipment be reported with 10 days of the original shipment notification. Please keep all original packaging materials and paperwork to assist in the investigation of damaged articles. Carriers require this original information for their review. Parallel Forged will replace lost or damaged items in transit provided the carrier investigation is completed and determines that the damage or loss was in fact the fault or responsibility of the carrier.

Obviously, there are exceptions. Please call us! We can help!